Frequently Asked Questions

Our focus is particularly on parts and accessories for the Smart 451 Fortwo and the Smart 453 Fortwo. Additionally, we offer selected body and add-on parts for BMW, Audi, and Mercedes vehicles. The information in the respective product description is always decisive for accuracy of fit.

It's best to use the shop search, the appropriate categories, or the information on the product page. Vehicle make, model, year of manufacture, version, and - if available - the OE or comparison number are important. If you are unsure, you can contact us via the contact page or by email at sales@radboxx.de.

Many items are designed for specific models, years of manufacture, or equipment variants. Please always check the product description, vehicle compatibility, and all fitment notes before purchasing.

Yes. Please send us the most accurate vehicle data possible: make, model, year of manufacture, version, part number if available, and the link or name of the desired item. This will help us process your request faster.

Feel free to contact us with your vehicle data and a brief description of the part you are looking for. Not every item is visible or immediately available at all times. You can reach us at sales@radboxx.de or via the contact page.

The payment methods available in the shop are at your disposal during checkout. The displayed payment methods may vary depending on the country, device, or payment provider.

Delivery time depends on product availability, shipping provider, and delivery address. The information on the respective product page and in your order overview is binding. Once your order has been shipped, you will receive a shipping confirmation.

Yes, after shipping, you will receive a shipping confirmation with the corresponding shipping information, if available for the shipment.

Yes. For orders, the statutory regulations on withdrawal apply. The information in our Refund Policy is authoritative. Please return items completely and in suitable condition.

That depends on the respective product. Whether it concerns original parts, accessory parts, or other versions, please refer to the respective product description.

Currently, we do not offer an installation or assembly service. We recommend having the installation carried out by a qualified specialist workshop.

Statutory warranty rights apply. Additional manufacturer warranties may be possible depending on the item. Details can be found in the product description or in the enclosed product information.

You can reach RADBOXX by email at sales@radboxx.de or via the contact page.

Please send us the vehicle make, model, year of manufacture, version, part number if applicable, and the link or name of the desired product directly if possible. This simplifies assignment and shortens processing time.

RADBOXX is based in Berlin. The address provided in the imprint is: Breitenbachstraße 24–29, 13509 Berlin. Further contact details can be found in the Legal Notice.